Refund policy

SYNTHWE Return and Refund Policy

Contact us at synthwe@gmail.com for return requests or questions about your order.

14-day returns
You may request a return within 14 days after receiving your order by emailing synthwe@gmail.com with your order number and the items you wish to return. We will provide return instructions and the appropriate return address. Please do not send returns to the fulfillment partner without instructions. Where a statutory withdrawal right applies, you may exercise it by any clear statement of your decision to withdraw; prior approval is not required.

For non-faulty returns, items must be in substantially the same condition as received, unwashed, unaltered, and not worn beyond what is reasonably necessary to inspect their nature, characteristics, and fit. Where applicable law permits, you may be responsible for diminished value caused by handling beyond reasonable inspection. These conditions do not remove your statutory withdrawal rights.

Return shipping
For change-of-mind returns, you are responsible for the direct cost of return shipping where lawful. If an item is faulty, damaged, misprinted, or incorrect, we will handle the remedy and required return shipping at our cost as required by applicable law.

Faulty items and production or delivery issues
Please email synthwe@gmail.com with your order number, a description of the issue, and photos where helpful. Please report production or delivery issues within 30 days of delivery, or the estimated delivery date for an undelivered order, for the fastest handling with our fulfillment partner. This requested reporting period does not limit any longer statutory rights or legal remedies. We will provide the appropriate repair, replacement, refund, or other remedy required by applicable law.

Size and color preferences
We do not offer direct exchanges solely for a preferred size or color. If your item is eligible for return, you may return it and place a new order. This does not affect remedies for faulty or incorrect items.

EU, EEA, and UK statutory withdrawal
Consumers in the EU, EEA, and UK retain their statutory right to withdraw from eligible online purchases within 14 days after receiving the goods, without giving a reason. Notify us at synthwe@gmail.com within that period, then send the goods back within 14 days after notifying us, subject to applicable law.

Where legally required, we will refund the purchase price and standard outbound delivery cost. Additional costs for an upgraded delivery option are not refunded unless required by law. Statutory withdrawal refunds will be made within 14 days after we receive your withdrawal notice; where lawful, we may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever is earlier. Refunds will use the original payment method unless otherwise agreed, without refund fees.

Made-to-order and personalized products
Our products may be made to order or produced using print-on-demand. Made-to-order or print-on-demand production alone does not remove mandatory consumer return, withdrawal, or faulty-goods rights. Products genuinely made to your specifications or clearly personalized may be subject to lawful withdrawal exceptions. Any applicable exception will be made clear before purchase and does not remove statutory rights relating to faulty or non-conforming goods.

Your statutory rights
This policy does not exclude or limit mandatory consumer rights. If any term conflicts with applicable consumer law, your statutory rights prevail.